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Customer Support
Your Customer Support Portal
Volcanic is an Access company, and our customer support is delivered through the Access Customer Success Portal, where you will find a whole range of support tools including the management of your Volcanic support queries, an in-depth and searchable knowledge base, regular product webinars and a peer-to-peer Community site.
Our new Customer Success Portal is there:
- To help you maximise the ROI from your recruitment website
- Help you access an extensive knowledge database and eLearning platform
- Refer to regularly updated FAQs
- To give you the ability to raise, review and manage support cases across your business.
If you have not yet registered for the Customer Success Portal, you can do so here.
Customer support portal help
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Navigating the Customer Success Portal A brief walkthrough on how to navigate and search the Customer Success Portal for relevant and useful content. | | Creating and Updating Support Cases A walkthrough on how to use the Case Wizard within the Customer Success Portal and how to update your existing cases. | | Engaging with the Community Learn more about our Online Community and how you can engage with peers to find out how to get the most out of your Access software. |
Customer Success Plans
 | Volcanic's support service is now delivered through your chosen Access Customer Success Plan. Helping you to get the best from your chosen Access solution is key to us, so Success Plans provide more than just technical support. This service delivery guide is to help you understand what services are available to you and your team, enabling you to use your success plan to help to get the best from the technology. |