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Customer Support
Your Customer Support Portal
Volcanic is an Access company, and our customer support is delivered through the Access Customer Success Portal, where you will find a whole range of support tools including the management of your Volcanic support queries, an in-depth and searchable knowledge base, regular product webinars and a peer-to-peer Community site.
You can also access your portal via the blue help icon in the bottom right corner of your admin area, as shown below:
If you have not yet registered for the customer portal, you can do so here.
Customer support portal help
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Navigating the Customer Success Portal A brief walkthrough on how to navigate and search the Customer Success Portal for relevant and useful content. | | Creating and Updating Support Cases A walkthrough on how to use the Case Wizard within the Customer Success Portal and how to update your existing cases. | | Engaging with the Community Learn more about our Online Community and how you can engage with peers to find out how to get the most out of your Access software. |
Your monthly Customer Success newsletter
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December 2020 Coming soon! | November 2020 | October 2020 |
Customer Success Plans
 | Volcanic's support service is now delivered through your chosen Access Customer Success Plan. Helping you to get the best from your chosen Access solution is key to us, so Success Plans provide more than just technical support. This service delivery guide is to help you understand what services are available to you and your team, enabling you to use your success plan to help to get the best from the technology. |