Alison Owen
by Alison Owen
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At Volcanic we are constantly striving to be the best provider of technology for the recruitment and job board market, even over the last year we have implemented multiple new features onto our platform.

That is why today we have launched the new Knowledge Base so customers can keep uptodate with all these new features. It contains a huge range of helpful guides of our existing features written by a team of Volcanics platform experts over a series of weeks to make sure that they are fit for purpose.

As part of our monthly subscriptions, customers get the improvements straight to them and this knowledge base allows them to discover more of the platform and utilises all its potential for them to succeed.

We have made it easy for our customers to find the right information, as we have distributed our guides into 10 core sections from Analytics, Emails to the App Store. We already have over 50 help guides on the knowledge base to make sure that our customers get the most out of the platform.

Knowledge Base

There are a number of key benefits with this new update:

  1. Quick navigation tabs and search functionality means you get the right help quickly.
  2. All guides are written in a step-by-step walkthrough with accompanying images to make it easy for customers to follow and implement.
  3. Large and ever growing database which already inlcudes: How To Load Blogs, How to Add New Forms and so much more.

We have implemented the knowledge base to make it easier for our customers to find the information that they want.

It also means that when Volcanic release more features in the future we can provide the insights and tutorials needed for customers to get the most from them.

The knowledge base is there for all our existing and new customers all year round we see this as an extension of the great support service we already offer and we hope to continue.


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